Since Pure Altitude has not developed a specific line for babies or children, we do not recommend, as a precautionary principle, the use of our products on them. The only exception is our Cold Cream which has been formulated for the whole family.

We ship worldwide.

In mainland France, for an order less than €70, delivery costs are charged depending on the weight of the package, while, for an order greater than €70, delivery costs are free. Internationally, for all orders, delivery costs are charged depending on the weight and carrier of the package.

In mainland France, we deliver in 2 to 4 days. In European Union member countries, we deliver in 5 to 7 days. Outside the European Union, we deliver in 7 to 16 days. However, these are average times depending on destination, shipping method and product availability.

Since each case is particular, we invite you to contact us by email info@pure-altitude.com or by telephone at +33 4 50 90 63 46 . We will take care of your request specifically.

We are sorry but, once the order is processed, it is impossible for us to make the modification.

You have two options for requesting this from us: either you tell us directly in the "Add a note" box when you order, or you send us an email to notify us.

For deliveries made within the European Union, our prices are inclusive of all taxes (TTC). For deliveries made outside the European Union, duties, taxes and fees may be applied, at your expense. For more information, we invite you to read our General Terms and Conditions .

From receipt of your order, you have 14 days to notify our customer service of your wish to return the product(s) that do not suit you, by email info@pure-altitude.com or by telephone at +33 4 50 90 63 46 .

If you wish to make a return, the shipping costs are your responsibility.

It is impossible to return one or more products purchased on our online store to one of our points of sale. If you wish to return one or more products, we invite you to contact our customer service by email info@pure-altitude.com or by telephone at +33 4 50 90 63 46 .

Upon receipt of the returned products, we launch the refund process on the debited account.