A question about your order or your beauty routine? We will be happy to answer all your questions by email info@pure-altitude.com or by telephone at +33 4 50 90 63 46 , Monday to Friday.

Our offices are open from Monday to Friday, we answer all your questions by email info@pure-altitude.com within 24 hours to 48 hours, excluding weekends and public holidays.

Our offices are open from Monday to Friday, we answer all your questions by email info@pure-altitude.com within 24 hours to 48 hours, excluding weekends and public holidays.

We will be happy to take your call Monday to Friday, 9 a.m. to 5 p.m., at +33 4 50 90 63 46 .

To create your Pure Altitude account, simply tell us on the Create an account page your name, first name, email and password and that's it!

Don't panic if you've forgotten your password! We invite you to go to the Login Page and click on “Forgot your password?”. All you have to do is fill out your email where we will send you a link to reset your password.

All Pure Altitude products are formulated and manufactured in France.

An essential emblem of the brand, edelweiss is present in each of the Pure Altitude formulas. Cultivated and harvested in Valais Switzerland with respect for the environment, edelweiss has incredible survival properties. Thanks to its natural self-defense system, it resists extreme cold as well as strong sunlight throughout its development. Its rare cosmetic virtues make it a powerful natural protector against external aggressions and against the signs of skin aging. We have been using it since day one and are keen to help you discover its incredible powers in all our products.

Pure Altitude pays particular attention to the use of natural ingredients for its formulas, without compromising on effectiveness and sensoriality. To promote this pillar, Pure Altitude has developed the Sève de Vie line with more than 98% ingredients of natural origin and has just reformulated the LiftAlpes anti-aging line with compositions containing more than 96% natural ingredients. natural origin. Furthermore, all new Pure Altitude products must be formulated with a minimum of 95% ingredients of natural origin.

We also choose not to select any controversial ingredients for our formulas such as parabens, phenoxyethanol, phthalates, mineral oils (vaseline and paraffin) or even sodium laureth sulfate.

Pure Altitude has chosen not to have its products Ecocert certified, but the brand makes a point of favoring ingredients of natural and organic origin by using plant raw materials grown and harvested with respect for the environment. . For example, edelweiss, the origin of all our formulas, is grown on the heights of Martigny in Valais Switzerland by an agricultural cooperative specializing in the organic cultivation of medicinal plants and as part of a program to safeguard mountain plants.

The vast majority of Pure Altitude products are vegan, except for Lait des Alpages, Douceur des Cimes Shampoo, Eye Contour Treatment, Ultra-Regenerating Cream, Cold Cream, Bons Baisers de Megève Lip Balm, Gourmandises Lip Balm des Alpes and Baume des Montagnes, which contain honey or beeswax, without any cruelty for animals.

To optimally preserve our products, we use preservatives, highly controlled ingredients and in minimum quantities.

In accordance with European regulations, Pure Altitude does not test any of its products on animals. Likewise, the brand prohibits the use of ingredients of animal origin, with the sole exception of beeswax and honey, without cruelty to animals.

The Pure Altitude treatments containing essential oils are: the Light Anti-Aging Cream , the Himalaya Elixir , the Mountain Balm and finally, the Serenity Bath with Melissa .

You will find this information on the packaging of Pure Altitude products. The Period After Opening (PAO) is given by a pictogram in the shape of an open jar with a number followed by an “M” written on it indicating the number of months during which you can use your product without risk after having opened it.

Obviously, we do not recommend products containing essential oils, namely: Light Anti-Aging Cream , Himalaya Elixir , Mountain Balm and Lemon Balm Serenity Bath . If you have the slightest doubt and as a precautionary principle, we invite you to consult your doctor or midwife.

Products containing essential oils are photosensitizing. In this way, we do not recommend exposing yourself to the sun after applying your Light Anti-Aging Cream , your Himalaya Elixir or your Mountain Balm .

Since Pure Altitude has not developed a specific line for babies or children, we do not recommend, as a precautionary principle, the use of our products on them. The only exception is our Cold Cream which has been formulated for the whole family.

All Pure Altitude products are subject to numerous tests before being placed on the market: effectiveness tests (in vivo and on vitro), conservation test (stability, compatibility, resistance to contamination), and finally skin tolerance. (safety and patch test), by independent laboratories approved by the Ministry of Health.

We can take your order by telephone, only if you wish to pay by check, as we are prohibited from taking your bank details. Your order will be shipped upon receipt of payment to our offices (144 chemin du Petit Darbon - 74120 Megève)

If you placed an order over the weekend, it will be processed the following Monday. Likewise for public holidays, your order will be processed the next day.

After placing your order, you will receive an email from us indicating that it has been processed and shipped. Then, upon receipt of your order, you will receive notifications by email from the carrier in charge of your package. For any questions about the tracking of your order, you can contact our customer service by email info@pure-altitude.com or by telephone at +33 4 50 90 63 46 .

Since each case is particular, we invite you to contact us by email info@pure-altitude.com or by telephone at +33 4 50 90 63 46 . We will take care of your request specifically.

Unfortunately, if you forgot to add the promo code when ordering, it will be impossible for us to take it into account after validation of your order. However, we always invite you to contact our customer service, by email info@pure-altitude.com or by telephone at +33 4 50 90 63 46 , to find together the best solution for you.

Since each case is particular, we invite you to contact us by email info@pure-altitude.com or by telephone at +33 4 50 90 63 46 . We will take care of your request specifically.

For your information, if you have already received an email from us indicating that your order is on its way, it will no longer be possible for us to cancel it. Likewise, we invite you to contact us to find the best solution for you.

First of all, we apologize for this disappointment and we invite you to contact us by email info@pure-altitude.com or by telephone at +33 4 50 90 63 46 , to set up the return and delivery as quickly as possible. exchange or refund of the product concerned.

When ordering, you can leave us a comment specifying your expectations in the “Add a note” box. So, in this dedicated insert, you can mention the addition of a personalized message to your order.

For the same order, our offers cannot be combined.

We accept payment by bank card (Mastercard or Visa) AMEX, Bancontact and check (valid for France only.

We use PayPlug, a payment institution approved by the Prudential Control and Resolution Authority (ACPR) of the Banque de France. PCI DSS (Payment Card Industry Data Security Standard) certified, PayPlug ensures the highest standard of security in the processing, storage and protection of payment data on the Internet.

We ship worldwide.

We offer delivery only for mainland France, from 70€ of purchases on our online store.

In mainland France, for an order less than €70, delivery costs are charged depending on the weight of the package, while, for an order greater than €70, delivery costs are free. Internationally, for all orders, delivery costs are charged depending on the weight and carrier of the package.

In mainland France, we deliver in 2 to 4 days. In European Union member countries, we deliver in 5 to 7 days. Outside the European Union, we deliver in 7 to 16 days. However, these are average times depending on destination, shipping method and product availability.

Since each case is particular, we invite you to contact us by email info@pure-altitude.com or by telephone at +33 4 50 90 63 46 . We will take care of your request specifically.

We are sorry but, once the order is processed, it is impossible for us to make the modification.

From receipt of your order, you have 14 days to notify our customer service of your wish to return the product(s) that do not suit you, by email info@pure-altitude.com or by telephone at +33 4 50 90 63 46 .

If you wish to make a return, the shipping costs are your responsibility.